Dille & Associates, CPA

Dynamic & Motivational
BUSINESS TRAINING
Your success is our goal! We gauge our worth by the personal and business successes of you, our client.

We will help you identify what you want to achieve and develop custom solutions that are practical and effective enough to achieve it. We want to help you focus on the most essential aspects of your business, ensuring everything is adding to the drive for optimal success.

Business Diagnostics
Paint a picture of where your company stands.

We will conduct a thorough evaluation of your business, offering you an in-depth look at where you stand. From this diagnostics, we will derive a list of recommendations that are an invaluable asset in driving the direction of your company. With this new knowledge in hand, you will be better prepared to command the controls.

The diagnostics process requires a variety of professional analysis tools tailored to your situation. Listed here are a few of these analysis tools including descriptions on how they can help:

FOCUS ON CUSTOMER EXPERIENCE

10 Point Professional Evaluation – We conduct a professional walk through of the business, interacting with employees, making purchases and getting a general feel for what is being offered. Using an evaluation form tailored to your situation, we will identify things that are done right and things that need improvement. The overall goal of this evaluation is to get a handle on the potential of what customers could be experiencing.

Secret Shopper – With a better grasp on the business, we now send in a secret shopper who, in the eyes of employees, acts as any other customer would. The shopper follows a predetermined plan designed to get the most out of the shop, looking for problem areas and successful encounters. With this tool, we are able to get an accurate idea of how employees perform without the boss’s supervision.

Surveying (current/past/potential) customers – We will customize a survey designed to draw pertinent information from your customers. This will give a glimpse into their minds to learn where to improve and where to pull back, who to serve and how to reach them best. After proctoring the survey (s) we will analyze the data to help formulate our new strategy.

Total Quality Product Evaluation – This evaluation (which is done using sections from the 10 point walk through, secret shoppers, and surveying) throws all the packaging out the window, peels the product/service down to its bare bones to help you see what you really have to offer in your product/service.

Industry (Competition) Evaluation – We will use such tools as the 5 Forces Model, Strategic Group Maps, and Key Success factors to evaluate the industry you are in, map where you compete and determine the most attractive position for you to gain greater leverage over competition.

Define Current/Potential Target Market – Through this process, you will more effectively serve the right and most profitable customers available. We will conduct research and utilize formulas to determine the value of each customer; then create customer profiles that will aid in reaching and serving the right markets.

FOCUS ON ORGANIZATION EFFICENCIES

Present Strategy Evaluation – We will layout and define the company’s current strategy while evaluating how well it is working. This will give us a benchmark from which to make adjustments and measure improvement.

Determine Financial Position – We will use a variety of equations to define the company’s current financial position in concise statements. These financial statements will be a window into the financial health of the company and raise red flags to problem areas.

Thorough SWAT Analysis – This tool will provide a good overview of whether the company’s overall situation is fundamentally healthy or unhealthy. It will provide the basis for crafting a strategy that capitalizes on the company’s resources, aims straight at capturing the company’s finest opportunities, and defends against the threats to its well-being. We will couple this analysis with a Competitive Strength Assessment to comprehensively identify your overall competitive strengths as compared to your competition in an effort to better direct how you compete in the future.

Value Chain Evaluation – We will conduct a thorough investigation to identify activities that add to or take away from your overall profit making potential.

Process Evaluation – We will evaluate the effectiveness of current processes, which will aid in streamlining your organization. In order to best evaluate your processes, we will be onsite to observe, question and critique employees. We may even go so far to bring in a neutral employee for the day to assess the difficulty of the tasks at hand.

Employee Dialogue – We will take advantage of our neutral position to get an in-depth look into how your employees feel about the organization, what motivates them, and how you can better foster a win-win situation for everyone involved. We will do this through personal interviews with employees, unanimous comment options, and empowering brainstorming sessions in the form of free flowing focus groups.

Our unique Diagnostics process is designed to put you in command with all the knowledge you need to succeed.

Links to
Business Services/tools:

Is it Right for You?
Diagnostics
Strategic Planning
Implementing Strategy
Coaching
Specialized Training
Seminars
6 Points to Success